Other Ordering Information

Place an order

We accept orders via phone, fax , e-mail , EDI, and this website. You do not need to use McMaster-Carr part numbers to order. After you place your order, we will send you an e-mail acknowledgement.

Place your first order on the website

You do not need to have a previously existing account with us to place orders on the Internet. Just tell us your shipping and billing addresses the first time you order, and we will save the information for future orders.

Our business and will call hours

We take orders 24 hours a day, 7 days a week. Will Call pickup is available during these hours.

Ordering without a catalog part number

If you can’t find exactly what you need in the catalog, we can help. Give us a call , or fax or e-mail us a description of the product, a drawing, or the manufacturer's part number.

Order delivery times

Most orders are delivered the same or next business day at standard ground rates. More than 98% of the products ordered are shipped from inventory. We use many different carriers in order to provide you with fast deliveries, but if you need a special delivery or would like to pick up your order at our Will Call counters, please let us know. If you prefer a certain carrier, just select Other in the shipping method tool and enter that carrier’s name.

Shipping orders outside the United States

We can ship our products throughout the world using air and ocean transportation services. We evaluate international orders from all new customers to determine whether we can accept them.

Small orders

At McMaster-Carr, we do not have order minimums.

Sales tax

We charge sales tax in California, Illinois, Ohio, New Jersey, and Georgia. If you are located in one of those states and have a resale card or certificate, e-mail, fax, or mail us a signed copy. If your tax status varies, you can let us know when you place your order using the Special Instructions field at the bottom of the Current Order page.

Returns and exchanges

To return or exchange a product, send it to the nearest McMaster-Carr location. You will be given credit upon receipt of the material. When exchanging a product, return the product and place a new order. A Return Authorization Number is not required.

McMaster-Carr Atlanta
1901 Riverside Pkwy.
Douglasville, GA 30135-3150

McMaster-Carr Chicago
600 N County Line Rd.
Elmhurst, IL 60126-2034

McMaster-Carr Cleveland
200 Aurora Industrial Pkwy.
Aurora, OH 44202-8087

McMaster-Carr Los Angeles
9630 Norwalk Blvd.
Santa Fe Springs, CA 90670-2932

McMaster-Carr New Jersey
200 New Canton Way
Robbinsville, NJ 08691-2343

Product information not shown in the catalog

Call, fax, or e-mail us to let us know what kind of information you need. We have Safety Data Sheets (SDSs) available on request for all products classified as hazardous by OSHA. Additional SDSs, along with 3-D models and technical drawings, are available for some products on our website.

Additional information about previous orders

Click on Order History at the top of the website to view information about your previous orders. From there you can access your invoices, proofs of delivery, and other shipment information. If you don't see the information you need, please send us an e-mail and we’ll get it for you.

McMaster-Carr’s federal tax ID and DUNS number

Our federal tax ID number is 36-1458720. Our DUNS numbers and cage codes are listed below.

Pay your invoice

You can mail your check to us at PO Box 7690, Chicago, IL 60680. To pay by credit card, go to your order history or call us.

Branch Location DUNS Number Cage Code
Atlanta 606774891 0kve6
Chicago 006931349 39428
Cleveland 848989570 07by4
Los Angeles 029404068 3a054
New Jersey 623892309 2v507